Return and refund policy

Thank you for shopping with us!

All of our products are made to order, and many are personalized just for you. Because of this, we do not offer returns or refunds.

If your item arrives damaged, defective, or not as described, please contact us at info@soulfullycrafted.com and we will do our best to help.

When We Will Help

We will happily provide a replacement at no extra cost if:

  • Your item arrives damaged or broken.

  • There is a clear manufacturing defect.

  • You receive the wrong product.

To qualify, you must contact us within 7 days of delivery with:

  • Your order number

  • A clear photo of the item showing the issue

Once we receive this, we’ll assess and remake your item if eligible.

When We Cannot Offer Returns or Refunds

Due to the custom nature of our products, we cannot offer returns, exchanges, or refunds in cases such as:

  • Buyer’s remorse

  • Incorrect personalizations provided during order

  • Delays caused by the shipping carrier

  • Mistakes not due to our error

Important Note

  • By purchasing from our store, you agree to this Returns & Refunds Policy.

We are committed to customer satisfaction and will do our best to resolve any issues fairly and quickly.

If you have any questions, please reach out to us at info@soulfullycrafted.com

 

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds (European Union)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@soulfullycrafted.com.