Return and refund policy
Thank you for choosing Soulfully Crafted!
What Makes Us Special
Every item in our collection is made to order and carefully crafted just for you. Many of our pieces feature personalized touches that make them uniquely yours. This artisanal approach ensures you receive something truly special, created with attention to detail and love.
Our Quality Promise
We're so confident in our craftsmanship that we stand behind every piece we create. Our satisfaction guarantee means if something isn't right, we'll make it right.
When We'll Provide a Free Replacement
We happily offer complimentary replacements when:
- Your item arrives damaged or broken
- There's a manufacturing defect
- You receive the wrong product
Quick Resolution Process
To ensure fast service, simply contact us at info@soulfullycrafted.com within 7 days of delivery with:
- Your order number
- A clear photo showing the issue
We'll assess your item and create a replacement at no extra cost if eligible.
Why Our Policy Works This Way
Because each piece is custom-created specifically for you, we focus our energy on getting it perfect the first time rather than processing returns. This allows us to:
- Maintain our high quality standards
- Offer competitive pricing on custom work
- Provide faster turnaround times
- Focus on exceptional customer service
Please Note
Due to the personalized nature of our products, we're unable to accept returns for:
- Change of mind after ordering
- Personalization details you provided during checkout
- Shipping delays beyond our control
Our Commitment to You
We're dedicated to your complete satisfaction and will work with you to resolve any quality concerns fairly and quickly. Your purchase confirms your agreement with this policy.
Questions? We're here to help at info@soulfullycrafted.com
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds (European Union)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@soulfullycrafted.com.